Billing & Refund Policy | Migobucks Tech

Billing, Subscription & Refund Policy

Clear, fair, and transparent billing guidelines governing Software-as-a-Service (SaaS) subscriptions, enterprise deployment contracts, desktop software licenses, and dedicated cloud infrastructure engineered by Migobucks Technologies Private Limited.

Legal Entity: Migobucks Technologies Private Limited•Effective Date: October 2026•Jurisdiction: India & International Operations

Fair & Transparent Billing Commitment

At Migobucks Technologies Private Limited, we believe in straightforward commercial terms. We avoid hidden traps, ambiguous renewal clauses, or complicated cancellation mazes. This policy defines exactly how subscription billing, cancellations, milestone payments, and refund determinations operate across all our platforms.

1.0Scope & Product Pricing Models

Migobucks develops and licenses technology products under three primary commercial structures:

SaaS Cloud Subscriptions

Monthly or annual recurring plans providing continuous access to multi-tenant cloud platforms, automatic feature updates, and standard customer support.

Desktop & Seat Licenses

Per-seat or perpetual software activation keys for offline-capable PC applications (Windows/macOS/Linux) with recurring annual maintenance.

Enterprise & Sovereign VPS

Custom contracts with defined milestone deliverables, dedicated hardware allocation, custom architecture, and bespoke Service Level Agreements (SLAs).

2.0Free Trials & Recurring Subscriptions

Free Trial Transitions: Where a product offers a trial period, you will receive full access to the specified tier. Unless explicitly cancelled prior to the trial expiration, your account will transition to a paid subscription using your authorized payment method.
Automated Renewals: Monthly and annual subscriptions renew automatically at the end of each billing cycle. We send reminder notifications prior to annual renewals to ensure you have sufficient advance notice to adjust your seats or subscription status.
Tax Invoicing: Official GST / VAT tax invoices are generated automatically and downloadable directly from your customer dashboard or billing portal.

3.0SaaS Subscription Refund Eligibility

7-Day Initial Subscription Cooling-Off WindowIf you purchase a new monthly or annual SaaS subscription for the first time and find that the software does not suit your operational workflow, you may request a 100% refund of the software subscription fee within 7 calendar days of initial sign-up.

Service Level Agreement (SLA) BreachesIn the rare event that our cloud platform experiences verified critical service unavailability exceeding our 99.9% monthly SLA commitment (excluding scheduled maintenance), enterprise customers may request a pro-rata billing credit or refund for the affected billing period.

4.0Non-Refundable Items & Services

To maintain enterprise infrastructure integrity, the following fees are non-refundable once incurred:

Dedicated VPS & Bare-Metal Server Provisioning FeesFees paid for setting up, isolating, or reserving private VPS instances, IP allocations, or dedicated hardware with cloud data centers are strictly non-refundable once the infrastructure has been allocated and provisioned.

Custom Software Engineering & SOW MilestonesFees paid toward bespoke software development, workflow customizations, legacy data migration, or on-site engineering consulting that have already been executed or accepted under a signed Statement of Work.

Third-Party Gateway & Consumable API CostsWhatsApp Business API message credits, SMS gateway credits, transaction payment gateway processing charges, and third-party AI tokens consumed during platform execution.

5.0Enterprise Contracts & Milestone Deliverables

For enterprise deployments governed by an executed Master Services Agreement (MSA) and Statement of Work (SOW):

Milestone Sign-Off: Enterprise projects proceed through structured phases (e.g. Architecture Blueprint, Staging Deployment, User Acceptance Testing, Production Go-Live). Once a milestone is signed off by the client, the corresponding milestone payment is final.
Warranty & Bug Remediation: Any technical defects discovered during the contractual warranty window will be remediated without additional cost in accordance with the SLA, rather than triggering a contract refund.

6.0How to Cancel a Subscription

You may cancel your recurring subscription at any time without penalty:

1. Self-Service Portal: Log into your account console, navigate to Settings > Billing > Subscriptions, and click "Cancel Subscription".

2. Email Assistance: Send a cancellation notice from your registered administrator email to billing@migobuckstech.com at least 3 business days before your next renewal date.

Note: When you cancel a subscription, your access remains active until the end of your prepaid billing term. We do not prematurely revoke access upon cancellation.

7.0Disputes & Friendly Resolution Policy

If you believe an invoicing error or incorrect charge has occurred, please notify our billing team at billing@migobuckstech.com with your invoice number before initiating a bank chargeback. We commit to investigating all billing discrepancies within 2 business days and issuing swift corrections or credits where errors exist.

8.0Processing Timelines & Disbursement

Approved refunds will be processed within 7 to 10 business days. Refunds are remitted strictly to the original payment method (e.g., the original credit card, bank account, or Stripe/Razorpay customer token) utilized during the purchase transaction. Processing time from your issuing bank may vary by 3–5 additional business days.

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